Bonfiglioli Australia has appointed a new NSW Sales Manager with extensive experience in mining and energy industries, Gary Brown. Mr Brown joins Bonfiglioli after working for companies in power transmission, recycling and waste as well as global gearbox suppliers, which have all given him a key understanding of customer’s needs.
Mr Brown’s experience includes two decades in mechanical power transmission. He has extensive knowledge of the coal and minerals processing sectors as he worked closely with major mining companies.
“Good customer service is about listening to the customer’s needs and being receptive to their ideas,” says Mr Brown. “It’s no use encountering a problem down the track and hearing the phrase ‘but the customer didn’t tell us that,’ when it should have been our job to ask,” he said.
Bonfiglioli Australia Managing Director Mr Malcolm Lewis is looking forward to the vision and expertise that Mr Brown will bring to the role. “Gary has worked in a lot of industries that Bonfiglioli operates in and he brings a unique level of knowledge and project experience to the team. He will undoubtedly generate some positive ideas that the whole team can benefit from,” said Mr Lewis.
Mr Brown believes knowledge and expert advice is crucial in providing the best level of customer service. “In my new role as NSW Sales Manager I want to utilise the huge amount of expertise the staff here have. If we can help solve customers’ problems and ultimately increase their efficiency and productivity, that’s high quality service and people will remember that,” he said.
“I could see straight away why Bonfiglioli has grown to have a global turnover of AUS$1b. They’ve got world class products and an extremely broad manufacturing program. I’m keen to assist in any way I can with the company’s expansion objectives,” said Mr Brown, who has already identified some useful opportunities for Bonfiglioli in industries such as the rapidly developing waste and recycling sector.
“I’m looking forward to seeing more investment in waste processing in NSW and the opportunities that brings. I also look forward to strengthening our Bonfiglioli’s alliance with water treatment manufacturers, which use our HDP Heavy Duty Parallel Shaft Helical Reducers with tried and proven mechanical lubrication pumps.”
“Another strong sector for Bonfiglioli is bulk handling, where we have gearboxes and technology to suit their gravity take-up winches and dynamic take-up winches in underground mining and shiploading conveyors, amongst other applications.”
Bonfiglioli has a number of accolades in the bulk handling industry, including taking out the Gears, Motors and Drives category of the Bulk Handling Awards for the third year in a row.
Read the article online at: https://www.drybulkmagazine.com/material-handling/09022017/bonfiglioli-announces-new-sales-manager/